Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Zolique, customer satisfaction is important to us. We want you to feel confident when shopping for plush toys and cuddly companions through our store. This Return & Refund Policy explains the conditions and procedures applicable to eligible returns and refunds.

30-Day Return Policy

We offer free returns on eligible products within 30 days of delivery.

To qualify for a return, the item should be returned in substantially the same condition in which it was received, with any original accessories, packaging, or included materials where reasonably applicable.

We reserve the right to review returned products before approving a refund if there are indications of misuse, intentional damage, excessive wear, or circumstances otherwise inconsistent with a normal return.

How to Request a Return

To begin a return, contact us at support@Zolique.space within 30 days of receiving your order.

Please provide:

Your full name
Order number
Email address used for the purchase
Product you wish to return
Reason for the return
Photos of the item when reporting damage, defects, or an incorrect product

Once your request has been reviewed, our customer support team will provide return instructions where applicable.

Please do not send a return to our mailing address without first receiving instructions from our support team.

Free Returns

Eligible returns made in accordance with this policy are provided at no return shipping cost to the customer. Return procedures may vary depending on the customer's location and the circumstances of the order.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or materially different from what you ordered, contact support@Zolique.space as soon as reasonably possible.

We may request photographs or other information to verify the issue. Once confirmed, we will work with you toward an appropriate resolution, which may include a replacement or refund.

Refunds

After an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original delivery charges are not applicable because Zolique provides free standard worldwide shipping.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@Zolique.space. We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered processing or shipment.

If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.